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    COVID-19 Announcement –

    The good news is that we are open for business and making some changes to how we can operate to focus on the safety of our employees and all of our awesome customers! At the moment, we have increased our capacity and currently processing orders in 24-48 business hours (not including weekends), with most orders shipping out in less than 24 hours.

    NOTE:

    Due to COVID-19, we have noticed that USPS is experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend waiting patiently for up to 3 business days for tracking to update once you have received a tracking number. You may contact your local USPS or delivery person for updates in regards to regular mailing services.

    Estimated Transit Times

    USPS First Class Mail ("snail mail") 5-10 business days* in transit (4-10 business days during COVID-19)

     

    USPS Priority (standard shipping) 2-5 business days* in transit (3-6 business days during COVID-19)

     

    APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

    Late Shipments

    Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Badfish Drip Co. and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

    For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

    USPS® Customer Service

    Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

    Hours of Operation

    Monday - Friday 8 AM - 8:30 PM ET

    Saturday 8 AM - 6 PM ET

    https://www.usps.com/help/welcome.htm

    Order Tracking:

    Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

    Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

    USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.

    Incomplete or Incorrect Address Submissions:

    Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

    Lost & Undelivered Packages:

    Lost or undelivered packages are not the responsibility of Badfish Drip Co., and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Badfish Drip Co. strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

    Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Badfish Drip Co. is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

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